Includes bibliographical references and index.

Introduction -- Love : CQ overview -- Twenty-first-century CQ : getting along in the flat world -- First-century CQ : God speaks "Jesus" -- CQ 101 : the path to loving the other -- Understand : knowledge CQ -- The average American : understanding our own culture -- Getting below the surface : what is culture anyway? -- Hutus, Presbyterians, and boomers : cultural domains -- When yes means no and no means yes : language -- Why we do what we do : cultural values -- Go deep : interpretive CQ -- Cruise control off : awareness and empathy -- What makes an apple an apple? Labeling our world -- Being okay with gray : category width -- Theory gets a bum rap : a model for going deep -- Express : perseverance and behavioral CQ -- When the goin' gets tough : perseverance CQ -- Kiss, bow, or shake : behavioral CQ -- Where do we go from here? Twenty-four ways to advance your CQ.